Frequently Asked Questions
Everything you need to know about shopping with SAMURAI STORE
How do I determine the correct size for my order?
Each product page features a detailed size guide with specific measurements. As our collections often feature a modern tailored fit, we recommend comparing these measurements against a garment you already own for the best fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Exchanges are free of charge, while returns for a refund may be subject to a nominal shipping fee.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days. We also offer express shipping options at checkout which can deliver your order within 3-5 business days depending on your location.
What materials are used in SAMURAI STORE apparel?
We prioritize high-quality, sustainable materials including organic cotton, premium denim, and reinforced technical fabrics. Material specifications are listed under the 'Details' section of every product.
Can I track my order once it has been placed?
Yes. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options including Klarna and Afterpay.